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Please contact us with any questions via phone at (02) 8324 6240 (we are open weekdays and otherwise please leave a message and we will get back to you asap if we miss your call) or email firstname.lastname@example.org
Q: Where is your showroom?
Our showroom is only available for commercial customers by prior appointment. Orders can be collected from our Sydney warehouse at 55 Doody St, Alexandria from 9am to 5pm weekdays and by arrangement on weekends.
Pictures of our showroom and a map are here
Q: Do you offer design survices?
Yes, we have an in-house interior designer, Brendon, with over 15 years of experience working in designer furniture and interior decorating. A fee of $200 applies for the first consult, subject to location and availability, which is rebated against your purchases ($1000 minimum), should you wish to proceed. Note that our designers take an independent approach and are able to recommend the best styles for you as the client.
Q: How will I know if my order is confirmed?
You will receive an order confirmation via email or you can log into your customer account to check the status of your order. If you’d like, call or email and we will check to confirm that the order is in our system correctly and provide tracking numbers if you are using a courier service
Q: What time is your warehouse open?
Our Sydney warehouse is at 55 Doody St, Alexandria and our hours are Monday to Friday 9am to 4pm
Q: How much does delivery cost?
Shipping costs are calculated in the Shopping Cart on the website before you confirm an order. Please select an item, enter your state and postcode and click calculate shipping to get the delivery price. If you wish to make separate arrangements for delivery then please call or email.
Q: Can I specify a time for my delivery?
We use a leading national logistics companies for all standard deliveries and they are not able to confirm a delivery time. If you require a specific time for delivery then please contact us to make these arrangements. At this time, we offer this service for metropolitan Sydney only.
Q: I love your products – can I see them before I buy?
If you are based in Sydney then you are welcome to view our products before you place an order but please call ahead to check what is currently on display in the Showroom.
Q: Can I try before I buy?
We offer a 'try before you buy' service where most floor stock products on display in our Sydney showroom may be purchased on an approval basis, and refunded if returned in original condition within 48 hours. This is intended to give our custmers an opportunity to try alternative products in situ to confirm selections or chose between alternative products. This is not possible on larger items like lounges and dining tables but is a popular service for counter stools and dining chairs
Q: Is it safe to buy online via Interior Classics website?
Yes – the website is secured by SSL encryption and we also offer the security of Paypal payment. If you would prefer to pay by phone then feel free to call us with your credit card details.
Q: When is my order shipped?
We dispatch items within 2 business days and usually quicker. Delivery will depend on location and usually takes less than 5 business days to most parts of Australia. If you are concerned about the status of an item, please email or call and we will get back to you. As a guide, deliveries typically take:
- Metro Sydney - next business day
- Metro Melbourne – 2 business days
- Metro Adelaide – 2 business days
- Metro Brisbane - 2 business days
- Metro Perth - 4 business days
If you are located outside of a metropolitan area, please contact us to arrange the most effective shipping method because standard shipping may not be the most cost or time effective approach.
Q: Can I pick up my order from the Interior Classics showroom?
Sure, if that would suit you better, we are happy to arrange to have the stock moved from our warehouse to our showroom for pick-up. This usually takes 1 business day but to avoid disappointment please call ahead so that we can confirm when the items are ready for pickup. For very large orders, we may need to make special arrangements and we will organise these with you directly.
Q: Can I pick up any items direct from the Interior Classics warehouse?
This can be arranged but we prefer to arrange to have your purchases moved to our showroom where you can pick up at no charge
Q: What if I place an order and Interior Classics doesn't have the item in stock?
We keep a careful track of all our stock and show when an item is no longer available in our warehouse. If you have purchased an item that is not currently available we will offer a refund but will also let you know when it will be in stock, in case you would prefer to wait.
Q: How can I find an Interior Classics product I am looking for?
You can use the search button to find a particular product. If there is something you would like that you can’t see please email or call us with your inquiry and we will let you know whether we have the item on order or alternatively we may be able to suggest an alternative. Give us a try and see if we can help.
Q: How do I place an order?
Shopping at Interior Classics is a fast and secure process. When you have found a product that you wish to buy, just click on the ‘Add to Cart' icon to add it to your order (you will not have committed to buy at this stage).
Q: Are Car Share places available near your showroom?
Yes, there are 2 Go Get car spaces on our block and plenty more nearby. Click here for specific locations in the surrounding area
Q: What are bulk discounts?
At Interior Classics, we value your support and offer discounts on most products when purchased in greater quantities. The discount is automatically calculated in the Shopping Cart. Multiple discounts may be used at the same time such as buying a quantity of two different chairs and discounts can also be used in conjunction with Gift Vouchers and Coupons to achieve further value.
Q: Do you ship internationally?
We do not offer international shipping via our website. We are able to prepare an order for overseas shipping and either have it picked up or delivered to a local address but will require you to make the necessary arrangements for international shipping. If you are based outside of Australia and would like a quote to ship a particular product, please give us a call or send an email with your details.
Q: What forms of payment are accepted?
Interior Classics accepts Visa, MasterCard and Amex (with a 3% surcharge), Paypal, Bank Transfers, and you can also pay with cash in store.
Q: How do you protect my privacy if I buy online?
We undertake never to supply your details (name, email, address, phone number or credit card) to a third party other than to our financial institution for the purposes of processing your purchase. Also, feel free to contact us if you would prefer to purchase in store or over the phone
Q: Do you offer trade discounts?
We offer separate pricing for trade customers or volume orders and can even set up special pricing on our website for trade customers for your convenience. Please contact us to find out more or arrange a quote.
Q: What happens if I don't like the furniture?
We recognise that one of the problems about buying furniture without seeing it is that you can't try it out first. That's why we offer a 7 day no quibble guarantee, so that if you wish to return your items for whatever reason then you may do so within 7 days. Note that the product must be returned in its original condition and packaging and that you will be required to pay delivery costs to return, which will be about the same as the original delivery cost. Also, we cannot refund the original delivery cost and a restocking fee will apply.
Q: What happens if the furniture is faulty or damaged?
In the unlikely event of there being a fault with your furniture you can either exchange it for new or return it for a full refund within 7 days of delivery. We do require that you notify us of any faults within 24 hours of receipt, preferably by email and it’s helpful if you send a picture of the problem so that we are aware of the issue and in case we are able to send one of installation partners with a spare part or to repair the problem. If the fault is not lodged within 24 hours of delivery, it will be treated as a warranty claim.
Q: How do I use a Gift Certificate or Coupon?
If you have received a Gift Certificate or Coupon, you need to select your products and then enter the coupon code at the Shopping Cart. The relevant discount will be shown and applied to your purchase at that time. Note that Gift Certificates and Coupons can also be claimed for in-store purchases
Q: What is your warranty policy?
We offer a standard 12 month manufacturers’ warranty